Email template

Your contact has left the company: email template

When to send it: When the person who commissioned the work has moved on and the invoice is stuck.

Hi [New contact name],

I understand [Former contact] has moved on — I worked with them on [Project], completed on [Date].

Invoice [Invoice number] for [Amount] was due on [Due date] and is still outstanding. I've attached the invoice and [the approval email / the signed quote] for reference.

Could you confirm you're the right person to help with this, and when payment will be made?

Thanks,
[Your name]
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