Email template

Client has gone silent (ghosting): email template

When to send it: When a client who used to reply has stopped answering entirely.

Hi [Client name],

I've sent a few emails about invoice [Invoice number] for [Amount] and haven't heard back, which isn't like you — so I wanted to check everything's OK.

If the timing is difficult, that's fine; just let me know what's realistic and we can work something out. If you're not the right person to talk to about this any more, could you point me to who is?

A one-line reply is all I need.

Thanks,
[Your name]
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Why this works

  • A short, human email often breaks the silence where formal reminders have not.
  • Asking "who is the right person?" helps if your contact has left or changed role.
  • Try a different channel — a phone call, LinkedIn or a text. Emails may be filtered.
  • Set yourself a limit. If this gets no reply in a week, move to a final notice.

Useful tools for this stage

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Partial payment received — chasing the balanceWhen a client pays only part of the invoice.Responding to a disputed invoiceWhen a client says they will not pay because they are unhappy with the work or the amount.Offering a payment planWhen a client says they cannot pay the full amount at once.Client promised to pay and did notWhen a client gave a payment date and missed it.

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