What a letter before action must include
A letter before action (or "letter of claim") is your final formal demand before a court claim. The court will look at it if the case goes further, so it should be factual, calm and complete:
- Who you are and who owes you — use the company's exact registered name (check it on Companies House).
- What you supplied, the invoice number and date, the amount and when it was due.
- How the total is made up, including any interest and compensation, and whether interest is still running.
- A clear deadline, how to pay, and what you will do if they do not.
- An invitation to raise any dispute and to consider settling without court.
Companies vs individuals: the deadline is different
| Debtor | Rules | Time to reply | Statutory interest? |
|---|---|---|---|
| Limited company, LLP, plc | Practice Direction – Pre-Action Conduct | 14 days is generally reasonable | Yes |
| Sole trader | Pre-Action Protocol for Debt Claims | At least 30 days, with Annex 1 forms | Yes (they are a business) |
| Private individual | Pre-Action Protocol for Debt Claims | At least 30 days, with Annex 1 forms | No — but court interest can be claimed |
After you send it
- Send it by email and by first-class post with a free certificate of posting.
- If they reply disputing the debt, deal with the points raised — the protocol expects you to engage.
- If they ignore it, you can issue a claim once the deadline passes. Check the cost with the court fee calculator.
This generator produces a template based on common practice in England & Wales. It is not legal advice. For large or disputed debts, consider speaking to a solicitor.