Email template

Chasing an overseas client: email template

When to send it: When the client is outside the UK.

Hi [Client name],

I'm following up on invoice [Invoice number] for [Amount] [Currency], due on [Due date].

To make international payment easier, you can pay by:
- Bank transfer: [IBAN / account details, SWIFT/BIC]
- Card or online: [Payment link]

Please make sure any transfer fees are covered on your side, so the full [Amount] arrives.

Thanks,
[Your name]
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Why this works

  • State the currency explicitly, every time.
  • Offer an easy online option (a Wise or Stripe link). International bank transfers are a common excuse for delay.
  • Statutory interest under UK law applies to contracts governed by UK law; check your contract's governing law clause.

Useful tools for this stage

More templates like this

Client has gone silent (ghosting)When a client who used to reply has stopped answering entirely.Partial payment received — chasing the balanceWhen a client pays only part of the invoice.Responding to a disputed invoiceWhen a client says they will not pay because they are unhappy with the work or the amount.Offering a payment planWhen a client says they cannot pay the full amount at once.

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Send this automatically

AutoChase sends the right reminder at the right time, tracks when your client opens it, and stops as soon as they pay. Free for 3 invoices.

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