Email template

Writing to the accounts department: email template

When to send it: When your contact says it is "with accounts" and nothing happens.

Hello,

I'm writing about invoice [Invoice number] from [Your business] for [Amount], issued to [Client company] on [Invoice date] and due on [Due date]. It was approved by [Contact name].

Please can you confirm:
1. That the invoice is on your system
2. Whether anything is missing (PO number, supplier set-up form, bank details verification)
3. The date it is scheduled for payment

A copy is attached. Thank you.

[Your name]
[Your business] | [Phone]
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Why this works

  • Accounts teams work from a queue. Give them the exact references they need to find your invoice.
  • Numbered questions get numbered answers. It is much harder to reply vaguely.
  • Copy your original contact so they know it is being chased.

Useful tools for this stage

More templates like this

Client has gone silent (ghosting)When a client who used to reply has stopped answering entirely.Partial payment received — chasing the balanceWhen a client pays only part of the invoice.Responding to a disputed invoiceWhen a client says they will not pay because they are unhappy with the work or the amount.Offering a payment planWhen a client says they cannot pay the full amount at once.

See all 30 templates →

Send this automatically

AutoChase sends the right reminder at the right time, tracks when your client opens it, and stops as soon as they pay. Free for 3 invoices.

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