Email template

Second reminder (7 days overdue): email template

When to send it: About a week after the due date, if the first reminder got no reply.

Hi [Client name],

I'm following up on invoice [Invoice number] for [Amount], which was due on [Due date] and is now a week overdue. I haven't had a reply to my last email, so I wanted to check everything is OK.

Could you let me know when I can expect payment? If there's an issue with the invoice or the work, tell me and I'll sort it out quickly.

Payment details are on the attached invoice, or you can pay here: [Payment link]

Thanks,
[Your name]
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Why this works

  • Ask a direct question ("when can I expect payment?"). A question gets a reply; a statement gets ignored.
  • Invite them to raise problems. If there is a dispute, you want to hear about it now, not at the final-notice stage.

Useful tools for this stage

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