Email template

Pausing work until the invoice is paid: email template

When to send it: When an ongoing client is late and you still have work in progress.

Hi [Client name],

Invoice [Invoice number] for [Amount] is now [Days overdue] days overdue.

As set out in our terms, I'm pausing work on [Project] until the account is up to date. As soon as payment arrives I'll pick it straight back up, and I'll do my best to keep to the original timeline.

You can pay here: [Payment link]

Thanks for understanding,
[Your name]
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Why this works

  • Check your contract first. Pausing is much safer if your terms say you can (the clause generator includes a suspension clause).
  • This is usually the most effective lever you have with an ongoing client — far more than interest.
  • Do not withhold deliverables that have already been paid for.

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